Common Questions

It starts with a free review of your case. We go through the documents, work out who the responsible parties are, and put together an approach that fits your situation. From there we pursue the routes that are actually open — and we keep you informed at every stage rather than leaving you to wonder what is happening.

Fake investment schemes, bank phishing, fraudulent brokers and trading platforms, digital asset and exchange fraud, and cross-border transfers connected to these. What they have in common is that your money moved through a financial platform, which is what makes a claim possible.

Romance and relationship-based scams, messenger-only schemes where the money never reached a regulated platform, e-commerce disputes and purely offline transactions. We would rather tell you honestly at the outset than take on a case we are not the right people for.

It depends on how complex the case is and on how quickly the institutions involved respond — and that second part is not in our hands, so we will not quote you a figure we cannot stand behind. What we will do is give you regular updates rather than a timeline we invented.

The initial review of your case is free. Any costs for work beyond that depend on the specifics of your matter and are agreed with you individually and set out in writing. What we will never do is ask you for cryptocurrency, seed phrases, wallet keys, or an upfront payment to "unlock" or "release" your money.

We work on matters with losses from $1,500. The threshold exists because recovery work takes real legal and administrative resources. If your loss is below that, get in touch anyway — we can point you toward the steps you can take yourself.

First, don't panic — and don't feel foolish, because these operations are built by professionals to be convincing. Gather whatever you have (emails, screenshots, bank transactions), stop communicating with the people involved, and get in touch. The sooner the money is traced, the more options stay open.

Yes — it is free and it commits you to nothing. We look at your case, explain the options as we see them, and tell you if we think there is little that can realistically be done. You are under no obligation to go any further.

No, and you should be wary of anyone who does. The outcome depends on the facts of the case, the quality of the evidence, how quickly you acted, and decisions taken by banks, payment providers, platforms and authorities — none of which we control. What we can do is build your case properly and put it in front of the people who can act on it.

Most people don't, and it is not a reason to stay away. Helping you collect and organise the evidence from your transactions is part of what we do — so that as much material as possible can be put to the banks and authorities involved.