Last updated: July 2026
By using this website and our services, you accept these Terms of Use. If you do not accept them, please do not use the site or our services.
These terms apply to all visitors and clients. We may update them from time to time; the date above shows when they were last revised.
Straitmere accompanies people who have lost money to online financial fraud through the process of pursuing its recovery. In practice that means assessing your case, helping you gather and organise the evidence, and putting your case to the banks, payment providers, platforms and authorities who are in a position to act on it.
We do not provide financial or investment advice, and we do not manage investments. The final decision on any recovery rests with third parties — banks, payment providers, platforms and authorities — and not with us.
Our services are intended for persons aged 18 or over.
We engage on matters with documented losses from $1,500. Cases below this level cannot be processed, because the recovery process requires legal and administrative resources that would exceed the amount at stake. Where we cannot take a case on, we will tell you so directly.
The following are outside our scope:
Every case begins with a free initial review. We look at the information you provide and give you our honest assessment of what routes exist — including telling you when we think there is little that can realistically be achieved.
If there is a route worth pursuing, we set out what we propose to do and what it involves, and proceed only once this has been agreed with you.
We pursue the routes available and keep you informed as matters progress. Because outcomes depend on decisions taken by third parties, we report what is actually happening rather than what we would like to be able to promise.
The initial review of your case is free of charge and places you under no obligation.
Any fees for work beyond the initial review depend on the specifics of your matter and are agreed with each client individually and set out in writing.
We will never ask you for cryptocurrency, seed phrases, wallet keys, or an upfront payment to "unlock" or "release" your funds. Any such request is a recovery-scam red flag — regardless of who it appears to come from, including anyone claiming to be us.
We do not guarantee the outcome of any case. Results depend on the facts of the matter, the quality and completeness of the evidence, how quickly action was taken, the jurisdictions involved, and decisions taken by third parties outside our control.
Past outcomes described on this site do not guarantee or indicate future results. Any case study or client account describes one specific matter and its particular circumstances.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from the use of this site or our services, for decisions taken by banks, payment providers, platforms or authorities, or for the acts of the parties who defrauded you.
To act on your case we need to be able to rely on what you tell us. You agree to:
If you are not sure you have all the documentation, that is not a barrier to contacting us — helping you assemble it is part of what we do.
We treat the information you give us as confidential and disclose it only as necessary to pursue your case, or where required by law. How we handle personal data is set out in our Privacy Notice.
The content of this website — text, design, graphics and layout — belongs to Straitmere and is protected by applicable intellectual property law. You may not reproduce or redistribute it without our permission.
You may end our engagement at any time by telling us. We may decline or discontinue work on a case — for example where the information provided proves inaccurate, where the matter falls outside our scope, or where there is no realistic route left to pursue. Where we do, we will explain why.
These terms are governed by the laws of Malaysia. Any dispute arising from them or from our services is subject to the exclusive jurisdiction of the courts of Malaysia.
The content of this website is provided for general information only and does not constitute legal, financial or investment advice. It does not create any client relationship between you and Straitmere, and you should not act on it without advice appropriate to your own circumstances.
We may revise these terms from time to time. Changes take effect when published on this page, and the date at the top shows when they were last revised. Continued use of the site after that constitutes acceptance of the revised terms.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
A failure to enforce any provision of these terms is not a waiver of that provision or of any other.
These terms, together with the Privacy Notice, set out the entire agreement between you and Straitmere in relation to the use of this website.
If you have questions about these terms, you can reach us at:
By using this website and our services, you confirm that you have read and understood these Terms of Use, including that no outcome can be guaranteed and that the final decision on any recovery rests with third parties.
We work with clients across Malaysia on matters from $1,500. Romance and relationship-based scams, messenger-only schemes, e-commerce disputes and purely offline transactions are outside our scope.
